CUSTOMER CARE
Returns & Exchanges
Changed your mind, or the fit isn’t quite right? No trouble at all. We’ve made returns and exchanges simple, with 30 days to decide and a free label on every order.
Our return window
You have 30 days from the day your order arrives to send something back. We just ask that items are unworn, unwashed, and still have their original tags attached.
Keep the original packaging where you can, and pop everything back in as you received it. It helps your return move through quickly and keeps your refund on track.
How to start a return
Head to your account, open the order, and select the pieces you’d like to return. We’ll email you a free prepaid label within a few minutes.
Print the label, seal up your parcel, and drop it at your nearest carrier point. That’s it, the cost is on us, every time.
Exchanges made easy
Want a different size or colour instead of a refund? Choose ‘Exchange’ when you start your return and pick the piece you’d prefer.
We’ll set your new item aside and ship it as soon as your original is on its way back, so there’s no long wait for the swap. If your choice has since sold out, we’ll simply refund you instead.
Refunds and timing
Once your return reaches our coastal warehouse, our team checks it over and processes your refund within 5 to 10 business days.
Refunds go back to your original payment method, and you’ll get an email the moment it’s done. Depending on your bank, it can take a couple of extra days to land in your account.
Final-sale exceptions
Most of our collection is happily returnable, but a few things can’t come back for hygiene and practical reasons: pierced earrings, intimates, and any item marked Final Sale at checkout.
Gift cards are also non-returnable. If you’re unsure whether something qualifies, our team is glad to confirm before you order.
Faulty or incorrect items
We check every order before it leaves us, but if something arrives flawed or we’ve sent the wrong piece, we’ll put it right straight away, no questions and no cost to you.
Get in touch with your order number and a quick photo, and we’ll arrange a replacement or full refund, including any shipping you paid. This sits outside the 30-day window, so reach out whenever you notice it.
NEED A HAND?
We’re here Monday to Saturday. Book a complimentary Personal Shopper session, or reach us any time.
HOW IT WORKS
Returns in four easy steps.
01
Request
Start your return online within 30 days of delivery.
02
Pack it up
Back in its original packaging, with the tags still on.
03
Send it back
Drop it off using the prepaid label we email you.
04
Refunded
Money back within 5 days of it reaching us.